New to Balwyn Central Medical?
We welcome new patients of all ages, from newborns to grandparents. Here's everything you need for your first visit.
What it costs
Bulk billed on weekdays for concession cardholders and children 15 and under. Everyone else pays the out-of-pocket fee below, from .
There's no separate fee for new patients. Your first visit is billed the same way as any other.
Two clinics on Whitehorse Road
A short walk apart. One phone number, (03) 9830 2300, covers both.
427 Whitehorse Rd
Balwyn VIC 3103
- Monday to Friday
- 8:30am to 6:00pm
- Saturday and Sunday
- 8:30am to 5:30pm
411 Whitehorse Rd
Balwyn VIC 3103
- Monday to Friday
- 8:30am to 6:00pm
- Saturday and Sunday
- Closed
- ParkingFree 2-hour parking behind the clinic, behind Priceline Pharmacy
- TramThe 109 tram stops close by at Stop 48 (Balwyn Shopping Centre / Whitehorse Rd)
- AccessWheelchair access at the practice
Getting ready, step by step
A few minutes before you come in saves time on the day.
Book your first appointment
Book online through HotDoc, choosing any doctor, or call reception. Allow 20 to 30 minutes: one of our nurses does a quick check of your observations (such as blood pressure) and history first, then you see your doctor.
Register as you book
When you book online through HotDoc, you register as part of booking. There's one short clinical form to fill in at the clinic when you arrive.
Booking by phone?What to bring
- Your Medicare card
- Any concession or DVA cards
- A list of the medicines you take
- Any recent results or specialist letters
Transfer your records
Sign the transfer of records form and we'll request your history from your previous practice, so it comes with you.
Transfer formRegistration and records
Booked online? You've already registered through HotDoc. Booked by phone? Print the form that suits you and bring it with you, or ask reception for a copy. Each form opens as a PDF in a new tab.
Adult new patient registration
The details we need for your first appointment.
Open form (PDF, opens in a new tab) ChildrenChild new patient registration
Register your child with the information our team needs to care for them.
Open form (PDF, opens in a new tab) RecordsTransfer of records
Authorise the transfer of your medical history from your previous practice.
Open form (PDF, opens in a new tab)Find a GP who suits your family
Each of our doctors has their own interests, from children's and women's health to skin checks and mental health. You can book online with the doctor you choose, and keep seeing the same GP over time.
Dr Kamale doesn't see babies as new patients.
Interpreters and Auslan
If English isn't your first language, we can arrange an interpreter for your appointment. We also arrange Auslan interpreters for patients who are Deaf or hard of hearing, or who have difficulty speaking.
Please let reception know when you book, so we can organise the interpreter and allow a little extra time.
Once you're with us
How the rest works, in short. Patient information
Phone and video consults
Available once you've seen one of our doctors face to face in the last 12 months.
How telehealth worksBooking emails
HotDoc emails you a confirmation, and a reminder at least 24 hours before your appointment.
If plans change
Please let us know as soon as you can. A fee applies to missed appointments or late cancellations.
Cancellation policyNew patient FAQs
Yes. You can book a first visit with any of our doctors, for adults and children alike. Dr Kamale doesn't see babies as new patients.
No. Your first visit is billed the same way as any other. Concession cardholders and children 15 and under are bulk billed on weekdays, and everyone else pays the usual out-of-pocket fee.
Allow 20 to 30 minutes. One of our nurses does a quick check of your observations (such as blood pressure) and history, then you see your doctor.
Children 15 and under are bulk billed on weekdays, as are concession cardholders. On weekends the out-of-pocket fee applies to all patients.
Telehealth is for patients who have seen one of our doctors face to face in the last 12 months, so your first visit is in person.
Fill in the transfer of records form and we'll request your history from your previous practice.
Yes. You can book with the doctor of your choice online or through reception. Some doctors work at one clinic and some at both, so check our doctors for where they consult.